Last updated: December 8, 2024
1. Introduction
This Privacy Policy explains how TNippon Language Services, operated by TONKLEY INNOVATIONS LTD. (“we,” “our,” or “us”), collects, uses, and protects your personal information during the checkout process on https://ferpul.com/. We are committed to protecting your privacy and ensuring secure transactions.
2. Company Information
- Registered Company: TONKLEY INNOVATIONS LTD.
- Registered Address: 128 City Road, London EC1V 2NX, UNITED KINGDOM
- Operational Office: 30th Floor, Singha Complex, 1788 New Petchaburi Road, Bangkapi, Huai Kwang, Bangkok, Thailand
3. Information We Collect
During the checkout process, we collect:
- Contact information (name, email address, phone number)
- Billing address
- Payment information (processed securely through Stripe)
- Order details and preferences
- Project requirements and source materials
- Communication records related to your order
4. How We Use Your Information
We use your information to:
- Process and fulfill your translation service orders
- Communicate about your order status
- Send order confirmations and updates
- Process payments securely
- Provide customer support
- Comply with legal obligations
- Improve our services
- Prevent fraud
5. Payment Processing
- All payments are processed securely through Stripe
- We do not store your credit card information
- Stripe’s services comply with PCI DSS standards
- For more information, please refer to Stripe’s Privacy Policy
6. Data Protection
We protect your data by:
- Using SSL encryption for all transactions
- Storing data on secure servers
- Limiting access to authorized personnel only
- Regular security assessments
- Compliance with GDPR and relevant data protection laws
7. International Data Transfers
As we operate between the UK and Thailand, your data may be processed in either location. We ensure that:
- All international data transfers comply with relevant laws
- Appropriate safeguards are in place to protect your information
- We follow both UK and Thai data protection requirements
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
- Request data portability
- File a complaint with relevant authorities
9. Retention Period
We retain your information for:
- Active customer accounts: Duration of the business relationship
- Completed orders: 7 years (for tax and legal requirements)
- Marketing purposes: Until you unsubscribe
10. Cookie Usage
During checkout, we use:
- Essential cookies for site functionality
- Session cookies for order processing
- Security cookies for fraud prevention
11. Contact Us
For privacy-related inquiries:
- Email: [email protected]
- Phone: +44 7354 467 218
- Address: 128 City Road, London EC1V 2NX, UNITED KINGDOM
12. Updates to This Policy
We reserve the right to update this policy. Any changes will be posted on this page with a revised “Last updated” date.
13. Governing Law
This policy is governed by UK law and complies with:
- UK Data Protection Act 2018
- UK GDPR
- Thai Personal Data Protection Act (PDPA)
- Relevant EU data protection regulations