Terms and Conditions

Terms and Conditions

Last updated: December 8, 2024

1. Introduction

These Terms and Conditions govern your use of translation services provided by TNippon Language Services, operated by TONKLEY INNOVATIONS LTD. (“we,” “our,” or “us”) through https://ferpul.com/. By placing an order, you agree to these terms.

2. Service Description

  • We provide professional translation services
  • All translations are performed by qualified translators
  • Services are provided remotely unless otherwise specified
  • Delivery times are estimates and not guaranteed unless explicitly stated

3. Ordering Process

3.1 To place an order, you must:

  • Be at least 18 years old
  • Provide accurate information
  • Have the legal right to request the translation of submitted materials

3.2 Orders are confirmed upon:

  • Complete submission of source materials
  • Full payment or agreed payment terms
  • Our written confirmation

4. Pricing and Payment

  • Prices are displayed in [your currency]
  • Payment is required through our secure checkout system
  • We accept various payment methods through Stripe
  • Prices may change without notice for new orders
  • All quotes are valid for 7 days unless stated otherwise

5. Delivery and Revisions

  • Delivery is via electronic means unless otherwise arranged
  • One round of revisions is included within 7 days of delivery
  • Additional revisions may incur extra charges
  • Time-sensitive projects may incur rush fees

6. Client Responsibilities

You agree to:

  • Provide clear instructions and reference materials
  • Respond to queries promptly
  • Review delivered translations within 7 days
  • Hold necessary rights for materials submitted for translation

7. Confidentiality

We maintain strict confidentiality of:

  • Source materials
  • Translated content
  • Client information
  • Project details

8. Copyright and Ownership

  • You retain all rights to your original content
  • We retain copyright of our translations until full payment
  • Upon payment, copyright of translations transfers to you
  • We may use anonymous project details for marketing

9. Limitation of Liability

Our liability is limited to:

  • The total amount paid for the specific translation
  • We are not liable for indirect or consequential damages
  • Force majeure events exempt us from liability

10. Cancellation and Refunds

  • Cancellation before work begins: Full refund
  • Cancellation after work begins: Prorated charges apply
  • No refund after delivery and acceptance
  • Refunds processed within 14 business days

11. Quality Guarantee

We guarantee:

  • Professional translation quality
  • Native-speaking translators
  • Industry-specific expertise
  • Confidentiality of materials

12. Dispute Resolution

  • Disputes will be resolved through negotiation
  • UK law governs these terms
  • Mandatory arbitration in London if negotiation fails

13. Contact Information

TONKLEY INNOVATIONS LTD.

  • Registered Address: 128 City Road, London EC1V 2NX, UNITED KINGDOM
  • Operational Office: 30th Floor, Singha Complex, 1788 New Petchaburi Road, Bangkapi, Huai Kwang, Bangkok, Thailand
  • Email: [email protected]

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website.

15. Severability

If any provision of these terms is found to be invalid, the remaining provisions remain in effect.

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